速卖通客服需要说英语吗

由于国际物流的不断加快，国产商品的知名度不断增高，做速卖通的商家越来越多，而毕业之后，从事速卖通客服工作的人也在不断增多，尤其是很多沿海城市。那么，作为一个速卖通客服，是不是需要说英语呢?

速卖通面对的是全球客户，英语是最基本的语言，还有一些小语种的客服，如韩语、日语、西班牙语等。不过，如果是应聘的邮件客服，一般只要会打英语或者小语种就行，如果是在线客服，可能还需要会说英语或者这些小语种的语言。

常见速卖通客服术语

1.打电话(尺码错误)--客户自己测量了尺寸发现与网站上描述的不同

Hello,this's Richer from Aliexpress,are you free to talk about thedispute?

I see you bought a jacket in our store,and open the dispute,you measuredthe bust and say it's wrong in the website.I think maybe the tailor gave us thewrong size information.

could you cancel the dispute?I want to know if you can wear it or not,ifyou can't wear it,is there any body could wear it,like your colleagues, friendsor brothers.if you can sell to them,I will give you some discounts about thejacket,and you can buy again.what do you think?could you accept it?

Ps:重点是转移话题，不要一直纠纷是否真的错误了，因为有时候我们是代销的产品，并没办法拿到实际的样品进行测量，主要是问他能不能穿，不能穿可以给他朋友或者同事，然后引导他再买一次，给他些折扣。

2.打电话(货物在途中)--单号一直停留在某处没有动

Hello,this's Richer from Aliexpress,are you free to talk about thedispute?

you open the dispute because the package is still on the road,I think youalso know we actually sent it out by express,just the speed of express is veryslow this period,I got other customer' message the same as your situation,wecould extend time for you until you get the package,and let's together followthe tracking number,if I have any new information,i'll let you know at the firsttime.

Ps:中国邮政的速度大家有目共睹，有时堵起来2个月都卡着不动，这种情况主动提出延长收货时间，跟他一起关注物流信息。

3.打电话(无法查询单号)--单号刚填上去就说查不到信息

Hello,this's Richer from Aliexpress,are you free to talk about thedispute?

you open the dispute because you can't check any information of thetracking number.I checked it this morning and see it has already arrived inOrenbury,the customs clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,itreally has a bad affection to our store,we'll appreciate it and grateful foryou.

Ps:很多时候都是我们刚填上单号顾客就开始查，查不到信息就提纠纷，这种情况就是把自己的查询结果告诉给他。

速卖通客服按照服务地区的不同，会分为多种不同语言的客服，具体看我们应聘的是哪个岗位，一般邮件客服只要能读懂，能写英文邮件就行，并不需要会说流利的英语。速卖通客服是跨境电商工作，一般压力较大，不过，报酬也比较多。