速卖通客服主要做什么

我们在选择职业的时候，肯定都会考虑到这个职业的未来发展方向，还有他的岗位到底是做什么的?不少小伙伴都加入了速卖通的客服，然后就问，速卖通客服主要做什么?下面就来讲解一下这块的内容吧。

其实说到底，速卖通客服是做什么的，其实就是接待来访客户，回答他们的问题，并通过自己的话术引导，帮助他们下定决心下单，促成成交，成交，是速卖通客服工作内容中的第一要务。

因此，在关于速卖通客服是做什么的中，熟悉话术，无疑是非常重要的，下面，就为大家介绍一些比较基础的速卖通客服话术：

1.打电话(尺码错误)--客户自己测量了尺寸发现与网站上描述的不同

Hello,this's Richer from Aliexpress,are you free to talk about thedispute?

I see you bought a jacket in our store,and open the dispute,you measuredthe bust and say it's wrong in the website.I think maybe the tailor gave us thewrong size information.

could you cancel the dispute?I want to know if you can wear it or not,ifyou can't wear it,is there any body could wear it,like your colleagues, friendsor brothers.if you can sell to them,I will give you some discounts about thejacket,and you can buy again.what do you think?could you accept it?

Ps:重点是转移话题，不要一直纠纷是否真的错误了，因为有时候我们是代销的产品，并没办法拿到实际的样品进行测量，主要是问他能不能穿，不能穿可以给他朋友或者同事，然后引导他再买一次，给他些折扣。

2.打电话(货物在途中)--单号一直停留在某处没有动

Hello,this's Richer from Aliexpress,are you free to talk about thedispute?

you open the dispute because the package is still on the road,I think youalso know we actually sent it out by express,just the speed of express is veryslow this period,I got other customer' message the same as your situation,wecould extend time for you until you get the package,and let's together followthe tracking number,if I have any new information,i'll let you know at the firsttime.

Ps:中国邮政的速度大家有目共睹，有时堵起来2个月都卡着不动，这种情况主动提出延长收货时间，跟他一起关注物流信息。

3.打电话(无法查询单号)--单号刚填上去就说查不到信息

Hello,this's Richer from Aliexpress,are you free to talk about thedispute?

you open the dispute because you can't check any information of thetracking number.I checked it this morning and see it has already arrived inOrenbury,the customs clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,itreally has a bad affection to our store,we'll appreciate it and grateful foryou.

Ps:很多时候都是我们刚填上单号顾客就开始查，查不到信息就提纠纷，这种情况就是把自己的查询结果告诉给他。

当然，速卖通客服主要做什么？，其工作内容，绝不仅仅是接待客户这么简单，要想将自己的工作做好、做精做深，还必须对相关的运营环节、对客户心理的把握、对订单情况等，都有良好的解决能力，同时还需要处理一些紧急出现的突发事件，这都是身为一个速卖通客服人员必备的素质。